Arriva have shown their true colours with this response to a resident

No. 10 Bus - I finally had a response from Arriva, they clearly are not interested in our concerns:
"Thank you for your comments, which have been passed to the relevant departments. 
Unfortunately, although we endeavour to meet the needs of our customers, we are a commercial business. Falling government subsidies and rising fuel costs have meant that we have needed to re-examine our services and make the necessary changes to sustain our remaining services. 
As a commercial business, although we welcome constructive feedback, there is no requirement to consult with our customers, as the decisions taken, relate to the sustainment of our business, and the protection of our employees’ employment.
The decision to alter the services was taken at director level, and we have forwarded your comments to them."